Receptionists are the ones who answer and make phones calls on behalf of your business, and for many potential customers, this is often their first impression of your business. However, not all businesses are able to afford a full-time receptionist, especially start-ups, and relying on other employees or yourself to deal with communications can be extremely damaging to productivity. Having to answer phone calls can prevent employees from being able to focus on their core responsibilities, so what’s the answer?
Believe it or not, you can outsource your telephone answering work, and there are companies who are willing to answer calls on behalf of your business all day long. Not only is this an efficient way of handling phone calls, but it can potentially save you a ton of money.
Long List of Services
In many ways, telephone answering services are tailored to your business and its needs, so the services that you receive will vary. Some of the most common services include:
- Message taking
- Overflow call handling
- Temporary cover
- Emergency cover
- Outbound services
Business answering services from Message Direct can be as minimal or as extensive as you need them to be, and you can even get comprehensive receptionist services. Your service providers understand that not everybody will require the same level of service, and they will work with you to get you exactly what you need for as long as you need it.
Eliminate the Need for a Receptionist
Telephone answering services make it possible for you to eliminate the need for a receptionist entirely. Whether you are an existing business or a start-up, you can have all of your phone calls answered off-site. If you already have a receptionist, you can use telephone answering services only when it’s absolutely necessary.
For example, if you are entering a busy season, or if you have seen a sudden spike in phone calls, you can request a temporary cover from your telephone answering service providers instead of hiring another employee.
Count on Excellent Reliability
The business of telephone answering relies on the service providers being reliable, so not only are every single one of your phone calls getting answered, but they are getting answered in a way that is personalised to your business. Your customers are being greeted by professionals who are pleasant, prepared, and knowledgeable, and there is no risk of missed calls, so you are making sure you get all of the business that comes your way.
If you run a 24-hour business, you can have somebody answering your phone calls around the clock. Calls in the middle of the night might be infrequent, but if your employees get distracted with other tasks, it can be easy to miss incoming calls. If you are using a telephone answering service, however, their sole responsibility is to answer phone calls, so no matter what time it is, all incoming calls are getting picked up. In the long-run, this can mean more business and stronger relationships with customers.